Terms of Service

Audexum turns text into speech and speech into text. You buy credits, you spend credits, and you own what you generate. On a paid plan you may use it commercially; the free plan is for personal use and evaluation.

• You can clone a voice. You must be the speaker, or hold that person's written permission. This is the rule we enforce hardest.
• Audio we generate for you carries a machine-readable AI watermark, with one narrow exception noted at /ai-disclosure. You must not remove it.
• Unused credits are not forfeited. Credit packs do not expire. Your monthly plan allowance resets each billing period and does not roll over.
• If you are a consumer in the EU, your statutory rights apply in full. We do not cap our liability to you, and you give us no indemnity.
• The image and video tools are off until you turn them on, are for adults only (18+), and run on third-party engines named at /ai-disclosure. Section 11A.
• We give you at least 30 days' notice of a material change and you may leave and get your unused prepaid balance back.

These Terms of Service (the "Terms") are an agreement between Audexum ("we", "us", "our") and you ("you", "your"), either personally or on behalf of the organisation you represent.

Please read this before you buy. Audexum is currently operated by a natural person established in Bulgaria, trading as Audexum. A company is in the process of being incorporated in Bulgaria. Until that company is entered in the Commercial Register we publish no company number and no VAT number, because none exists yet. Your counterparty today is the sole trader, not a company. When incorporation completes we will update this page, the imprint and the privacy policy, and we will tell you before the contracting party changes.

You can reach us at:

• Contracts, legal and takedown notices: [email protected]
• Privacy and data requests: [email protected]
• Abuse, misuse and voice complaints: [email protected]
• Security reports: [email protected]

Those four addresses are the ones we monitor. Please do not use any other address you may find elsewhere.

In these Terms, the "Service" means all of the following:

• the website and web application at https://audexum.com, including the Studio, dictation, batch synthesis, audiobook generation and podcast feeds, dubbing, image and video generation, and share clips;
• the Audexum Android app;
• the Audexum Windows desktop app;
• the public REST API;
• the ElevenLabs-compatible API we offer so that existing client code can call our service without being rewritten — it is our own implementation and is not endorsed by, affiliated with, or supported by ElevenLabs;
• the embeddable widget, the documentation, and any other software or content we make available as part of Audexum.

Audexum is independent. Names such as OpenAI, ChatGPT, Anthropic, Claude, Google, Gemini, Cursor and ElevenLabs belong to their owners; we use them only to say what the Service works with. We are not endorsed by, affiliated with, or supported by any of them.

Other terms used throughout:

• Account — your credentials, plan, credit balance, billing record, API keys, saved voices and saved content.
• Input — anything you submit: text, prompts, uploaded audio, uploaded video, uploaded images, uploaded books, parameters and settings.
• Output — the audio, transcripts, images, video and metadata the Service produces from your Input.
• Credits — the single unit in which every metered feature is priced and charged.
• Consumer — a natural person acting for purposes outside their trade, business, craft or profession. Business customer — everyone else.

Some features depend on models and services we license from third parties. We do not own those models. Third-party software notices are at attributions.

• Version 3.8, 2026-10-22. You can now withdraw from a purchase and cancel a subscription in one click from your dashboard, you can switch to another provider with your data, the usage policies of the providers behind some voices now apply to their output, and the free YouTube transcript tool is provided as is.
• Version 3.7, 2026-10-07. Optional features now name the provider they use before any of your data reaches it, buying a plan needs you to be 18 (or 16–17 with a parent's consent), and from now on we ask you to accept changes like this one in the app instead of by email.

By creating an Account, signing in, calling the API or using any app, you accept these Terms, our Privacy Policy, our Acceptable Use Policy and our Cookie Policy (together, the "Agreement"). The version of these Terms you accepted is recorded against your Account as version 3.8. If you do not accept them, do not use the Service.

Material changes. If we change the Agreement in a way that affects you materially, we post it on this page and show you a summary in the app the next time you use it, and ask you to accept it before you continue. A change applies to you from the moment you accept it. If you do not accept, you may close your Account at no cost and we refund the unused prepaid balance on your Account in full, as set out in Section 18. If you use the Service only through the API and have not accepted a change, the version you accepted keeps applying to you until we email you about the change at least 30 days before it takes effect.

Prices. A change to the price of a subscription you hold, or to the credit rates it includes, applies only from your next renewal. We email you at least 30 days before, and you may cancel before it renews.

Non-material changes — typographical corrections, clarifications that do not alter your rights, new features that do not change what you already pay for — take effect when posted.

We may change the Service itself where the change is necessary to keep it in conformity, to comply with the law, or for a valid technical or security reason. If a change materially and negatively affects your access to or use of a feature you are paying for, we will email you at least 30 days in advance and you may terminate, at no cost, within 30 days of that email or of the change, whichever is later, and receive the refund described in Section 18.

You may use the Service only if:

• you are at least 16 years old;
• you have legal capacity to enter into this Agreement, and authority to bind any organisation you contract for;
• you are not a person or in a country subject to comprehensive EU, UK, US or UN sanctions;
• we have not previously terminated your Account for a serious breach.

Buying a plan or credits. To buy a paid plan or a credit pack you must be at least 18. If you are 16 or 17, a parent or legal guardian must agree to the purchase, as Bulgarian law requires for a minor's contracts; by buying you confirm that one of these is true.

Your credentials. Keep your password, session and API keys to yourself. Tell us at [email protected] as soon as you think a credential has been exposed, and revoke it in the dashboard. You are responsible for use of the Service that you authorised, or that you made possible by failing to take reasonable care of a credential. You are not automatically treated as the author of everything done with your API key: if a credential was used without your authorisation and you took reasonable care of it, or the compromise was caused by us, you are not liable for that use, and we will not charge you for the credits it consumed.

While this Agreement is in force and you are complying with it, we grant you a non-exclusive, non-transferable, worldwide licence to use the Service for your personal or business purposes, and to install the Android and Windows apps on devices you control.

You must not:

• resell raw API access, or white-label the Service, without our written agreement;
• expose your API keys to your own end users;
• circumvent rate limits, credit accounting, authentication or abuse controls;
• attempt to extract model weights, voice embeddings or training data from the Service;
• use the Output or the Service to train or fine-tune a competing speech-synthesis or voice-cloning system.

Nothing here restricts anything you are permitted to do by mandatory law, including the acts permitted to a lawful user of software under Directive 2009/24/EC.

The Acceptable Use Policy is part of this Agreement and sets out what you may not do with the Service — impersonation, fraud, harassment, sexual content involving minors, unlawful telephony, and the rest. Read it. Breaking it is a material breach of this Agreement and is the main reason we suspend Accounts.

You can report misuse of the Service, content that infringes your rights, or a voice that should not have been cloned, through our reporting page or by writing to [email protected]. We will tell you what we decided and why.

Your Input stays yours. You give us only the licence we need to run the Service for you: to store, process and transmit your Input in order to produce Output, keep your saved content available to you, enforce this Agreement, and comply with the law. That licence ends when the Input is deleted under the retention periods published in the privacy policy.

Your Output is yours. As between you and us, you own the Output. We claim no copyright in it and will not assert authorship against you. We cannot promise that Output is protectable by copyright anywhere — that depends on the law of your country and on how much of the work is yours.

Commercial use needs a paid plan. On any paid plan the licence is unrestricted: publish it, sell it, put it in a client's advert. On the free plan the licence is personal and evaluative — listen to it, test it, show it to a colleague, build a prototype — but do not publish it, monetise it, or use it in anything you or your employer are paid for. Free output also carries an audible attribution tag, which paid output does not; removing that tag does not grant you the licence.

If you already had an account. Narrowing a licence you already hold is a material change, so the notice promise above applies to it. Every account that existed on 2026-10-06 keeps an unrestricted commercial licence on the free plan until 2026-10-13, and anything you generated before that date stays commercially licensed for good — we do not claw back a licence on work already made. Accounts created after 2026-10-06 are on the new terms from the start.

What is ours. The Audexum name, the site, the apps, our interface designs and our own source code are ours. The underlying speech models and much of the software we run are third-party works used under licence — we do not own them and we do not grant you any right in them beyond using the Service. See attributions.

Feedback. If you send us ideas or bug reports, we may act on them freely and without payment. You keep any rights you already had in them.

The Service lets you create a custom voice from a recording of a person speaking, and then synthesise new speech in that voice. This is available on paid plans; how many voices you may keep depends on your plan.

8.1 How enrollment works.

• The recording you submit must contain the speaker reading aloud a consent sentence we generate at that moment. We check this automatically with our speech-recognition engine, and enrollment fails if the sentence is not there.
• We keep the resulting speaker embedding — a mathematical representation of the voice — and a record of the consent check, and an encrypted copy of the enrollment recording, deleted when you delete the voice or close your account. See our Privacy Policy, section 4.
• This check is a safeguard, not proof. It does not establish that you are the speaker, and a determined person can defeat it. It does not transfer responsibility for the voice to us, and we do not verify the identity of anyone.

8.2 What you promise us. Each time you enroll a voice, you warrant that either:

• the voice is your own, and you personally spoke the consent sentence; or
• the voice belongs to another identified person who has given you documented, specific, informed permission — covering the creation of a synthetic version of their voice, the uses you intend, and how long it may be used for — and you can produce that documentation to us on request.

A voice you found in a podcast, a video, a film, a song, a voicemail or a call recording is not yours to enroll. Neither is the voice of a public figure. If you cannot produce the permission, do not enroll the voice.

8.3 Complaints and removal. If someone tells us credibly that a voice on your Account was created without their permission, we may suspend that voice immediately, ask you for the documentation in Section 8.2, and delete the voice and any embedding if you do not produce it or if the complaint is substantiated. We will tell you that we have done this and why. Repeatedly enrolling voices you do not have the right to use will cost you your Account.

8.4 How long a voice lasts. A voice you create stays on your Account until you delete it, until we remove it under Section 8.3, or until your Account is closed. We do not currently apply an automatic expiry to saved voices or to the associated consent records. The privacy policy explains what is stored and how to have it erased.

8.5 Indemnity for enrolled voices. If a third party brings a claim against us because of a voice you enrolled — for breach of their personality, publicity, image or voice rights, for data-protection infringement, or for impersonation — you will cover our reasonable, documented losses and legal costs arising from it, provided we tell you about the claim promptly, let you take control of the defence, and do not settle it without your agreement. This obligation applies to business customers in full. If you are a consumer, this Section 8.5 does not apply to you; instead you are liable under general law for loss you cause us by breaking the warranty in Section 8.2.

Output is generated by an artificial-intelligence system. It can mispronounce things, invent artefacts or transcribe words wrongly. Check it before you rely on it or publish it.

• We apply a machine-readable watermark to the audio we generate, so that it can be detected as AI-generated. You must not remove, obscure or disable it.
• Where the law requires it — in particular Article 50 of Regulation (EU) 2024/1689 (the AI Act) — you are responsible for telling your listeners that the audio is AI-generated, and for any labelling, age-gating or moderation your use case requires.
• If you publish audio that imitates a real person, disclosure is not optional. See the AI disclosure statement for what we do and what is left to you.

Several features accept uploaded audio and video — dictation, dubbing and audiobook generation among them. Where an upload contains the voice of someone other than you, that person's voice and words are their personal data, and getting their consent is your responsibility, not ours.

Recording a conversation without the agreement of everyone in it is a criminal offence in some countries and actionable in others, and which law applies usually depends on where each person was, not where you were. The Service performs no check on this and cannot announce a recording to anyone. Do not upload a recording you were not entitled to make.

The free YouTube transcript tool. It fetches the captions that are publicly available for a video you name. The video and its captions belong to their owner: you are responsible for having the right to use the transcript for your purpose. The tool is provided as is, with no promise that it keeps working; YouTube can stop it at any time, and we may withdraw it without notice.

If you publish a share clip or a podcast feed, the audio becomes accessible to anyone with the link, without signing in. You decide to publish it and you are responsible for its content. We do not currently delete share clips automatically, so treat publishing as permanent unless you delete it yourself.

Because we host that content for you, anyone may notify us of content they believe is unlawful, using our reporting page or [email protected]. We will consider every notice, act on it where it is justified, and give the person who published the content a statement of the reasons for any removal or restriction, together with how to contest it.

The Service includes tools that generate images and short videos from a text prompt and, if you choose, an image you upload (the "Media tools"). This section applies to the Media tools in addition to the rest of these Terms. Media addendum version 2026-10-18.1.

11A.1 Off until you turn them on. The Media tools are off for every Account. You turn them on yourself, on an activation screen that names the third-party providers your prompts and uploads will go to. This section, and section 13B of the Acceptable Use Policy, apply to you from the moment you turn the Media tools on, and we record the date and the version you accepted. Until then, none of your data reaches those providers. You can turn the Media tools off at any time in your account settings; we then stop sending your data to those providers and delete your images, videos, prompts and uploads from our servers, except a record we must keep as evidence of a serious breach of the Acceptable Use Policy.

11A.2 Adults only. You must be at least 18 years old to turn on or use the Media tools, even though section 4 lets you hold an Account from 16. You confirm this on the activation screen. If we learn that a Media tools user is under 18, we turn the Media tools off for that Account.

11A.3 Where you can use them. The Media tools are available only in the web application at https://audexum.com while you are signed in. They are not available through the public API, API keys, the MCP server, the widget or the apps, and you must not try to reach them, or the engines behind them, any other way.

11A.4 Third-party engines. Each Media tool runs on an AI model that a third party developed and operates. We did not build or train these models. Which provider and model sits behind each product name is listed at /ai-disclosure, and the providers are listed at /subprocessors. Providers change their models and sometimes withdraw them, so we may change the engine behind a product name. If we do, we name the new provider where you use the tool before your next request goes to it, and results may look different from before.

11A.5 What it costs. Media tools spend the same credits as the rest of the Service, from the same balance, in the order set out in Section 12. Before you generate, we show you the exact number of credits the generation will cost, and that is the amount we charge. Video generation needs a paid plan or purchased credit-pack credits; image generation is also available on the free plan.

11A.6 Failed and blocked generations. If a generation fails, times out, or is blocked by our safety checks or by the provider's before you receive the result, we refund the credits for it to your balance automatically and in full. A request our checks refuse before it is sent to a provider costs nothing. A generation you received is not refunded because you do not like the result, but your rights under Sections 14 and 16 and the refund policy are unaffected.

11A.7 Who owns the result. Section 7 applies to images and videos as to any other Output: as between you and us, you own them to the extent the law allows, and the paid and free plan licence rules in Section 7 apply to them in the same way. AI models can produce similar results for different users, so we cannot promise that your result is unique, exclusive to you, free of third-party rights, or protected by copyright where you are.

11A.8 Marking. Images and videos keep the provenance marks the provider embeds, carry metadata stating that they are AI-generated, and are labelled "AI-generated" wherever we display them, including on share pages. We do not re-encode the files we deliver, with one exception: a video you add narration to keeps its picture unchanged but gets newly encoded sound in a new file, so the provider's container-level marks may not survive in that narrated copy. Details are at /ai-disclosure. You must not remove or falsify those marks.

11A.9 Uploaded images. Upload only images you have the rights to. If an image shows a recognisable person, you confirm each time that you have that person's consent to use their image in this way. We remove location and camera metadata from uploads before we store or send them.

11A.10 We may refuse or remove content. We and the providers run automated safety checks on prompts, uploads and results, and we may refuse a request, withhold or delete a result, remove a share page, or turn the Media tools off for an Account, where we reasonably believe the request or the content breaks the Acceptable Use Policy or the law. A person reviews blocked and reported content, and you can appeal under section 18 of the Acceptable Use Policy.

11A.11 Keep your own copy. We keep generated images and videos for 30 days and then delete them, as the privacy policy describes. Download anything you want to keep.

Everything metered in the Service is priced in credits. Current plans, prices and credit rates are published at pricing.

• Running out. When your credits reach zero, the Service refuses further metered requests. We never charge you for overage automatically and never let a balance go negative.
• Currency. All prices are in euro (EUR).
• Tax. The price shown at checkout is the total you pay. We do not add tax on top of it. We are not currently registered for VAT, so we do not charge VAT and cannot issue a VAT invoice. If that changes, we will tell you in advance under Section 3 before any price you pay changes.
• Payments. Payments are handled by Stripe Payments Europe Ltd. We never see your card number. See sub-processors.
• Failed payments. If a renewal payment fails we will tell you, may retry it, and may move your Account to the free plan. We will not delete prepaid credit packs because a subscription payment failed.
• Referral bonus. Every Account has a referral link. When someone signs up through it and verifies their email address, we add 1,000 credits to their Account. Once that person has made their first generation, we add 1,000 credits to yours, for up to 3 referred people in any 30 days; people past that limit still count as your referrals but earn you no bonus. Bonus credits are service credit, not money: they cannot be exchanged for cash, and once added they behave like credit packs. There is one bonus per referred person. Referring yourself, or creating accounts to collect the bonus, does not qualify, and we may withhold or remove bonus credits obtained that way. We may change or end the referral bonus at any time; that never removes bonus credits already fairly earned.
• Rate changes. Plan prices and the credit cost of a feature can change, but only with the 30 days' notice and the exit right in Section 3. A change never applies to credits you have already bought.

Paid plans renew automatically at the end of each billing period, at the then-current price, until you cancel. Credit packs are one-off purchases and never renew.

Your renewal date, plan and amount are always shown in your dashboard. We email you a confirmation when you first buy, and a receipt for every payment, including renewals, is available in the billing portal. You can cancel at any time in your dashboard or by writing to [email protected]. Cancelling stops the next renewal; you keep the plan until the end of the period you have already paid for.

If you are charged for a renewal you did not intend and you have not used the renewed period, write to [email protected] within 14 days and we will refund it.

If you are a consumer in the EU, you have a 14-day right of withdrawal from a distance contract under Directive 2011/83/EU. That right can only be lost if you expressly consent to immediate performance and acknowledge losing it, at the point of purchase. We do not ask you to waive it at checkout, so your 14-day right is intact and you may cancel any purchase within 14 days.

The full detail — how to withdraw, what we refund, how quickly, and the separate goodwill refunds we offer outside the statutory right — is on the refund policy page, which forms part of this Agreement.

The free plan comes with 250 credits a day, a one-time 2,000-credit signup bonus and 250 credits when you create your first API key, and is provided as it stands. We may change, limit or discontinue it, but we will not do so without notice while you are relying on it: we will give at least 30 days' notice of withdrawing the free plan entirely. We may suspend free Accounts created to evade paid limits, and cloned voices are not available on the free plan.

Availability. We do not guarantee any particular level of uptime and we do not currently offer a service-level agreement. Any SLA must be agreed separately in writing, signed by us. Do not use the Service in any application where a failure could cause death, personal injury, environmental damage or disruption to critical infrastructure.

If you are a consumer. We owe you the legal guarantee of conformity under Directive (EU) 2019/770 and the law of your country implementing it. That means the Service must be fit for its purpose, match how we describe it, and be supplied with the updates you can reasonably expect. If it is not in conformity, you may require us to bring it into conformity and, if we do not do so within a reasonable time, you may get a price reduction or terminate the contract and be refunded. Nothing in this Agreement excludes, limits or shortens those rights, or the remedies your national law gives you. We do not disclaim them.

If you are a business customer. To the extent permitted by law, the Service and the Output are provided "as is", and we exclude all implied warranties and conditions — merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted operation.

17.1 What is never limited, for anyone. Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or intentional misconduct, or for anything else that cannot lawfully be limited.

17.2 If you are a consumer. We do not cap our liability to you. We are liable to you for loss caused by our breach of this Agreement in accordance with the general law and with the mandatory consumer-protection law of your country of residence — including our obligations of conformity under Directive (EU) 2019/770, which we do not limit in any way. Our liability is reduced only to the extent the loss was caused by your own breach or by loss that was not reasonably foreseeable.

17.3 If you are a business customer. The following limits apply to you and to you only, because you are not a consumer:

• we are not liable for loss of profit, revenue, business, goodwill, anticipated savings or data, or for indirect or consequential loss;
• our total aggregate liability under this Agreement is capped at the greater of (a) two hundred euro (€200) and (b) the total fees you paid us in the twelve months before the event giving rise to the claim;
• the cap does not apply to anything listed in Section 17.1, nor to your obligation to pay fees due.

17.4 Backups. Keep your own copy of anything you cannot afford to lose. Generated audio and job data are deleted on the retention schedule in the privacy policy, and that schedule is short — it is not an archive.

You may terminate at any time, from the dashboard or by writing to [email protected].

We may suspend or terminate your Account if you breach the Agreement or the Acceptable Use Policy, if we are required to by law or a competent authority, if your payment method fails and is not fixed within 7 days, or if we discontinue the Service. Except where the law or an immediate risk of harm prevents it, we will tell you first, say why, and give you a chance to put things right. If we discontinue the Service we will give at least 30 days' notice.

Your credits on termination.

We do not forfeit your prepaid credits. There is no clause in this Agreement under which unused credits you paid for are simply lost.

After termination your right to use the Service ends, and your Input, saved content and saved voices are deleted in line with the privacy policy. Sections that by their nature should continue — ownership, liability, indemnity, confidentiality, governing law — continue.

Switching to another provider (EU Data Act, Regulation (EU) 2023/2854). You may end the Agreement to move to another provider at any time, with no notice period and no switching or export charge. Before or after you ask, you can download your data with Download my data on your dashboard (account details, generation history, dictation transcripts, conversations, audiobook and dubbing jobs, share clips, cloned-voice consent records, credit ledger, referrals and activity log, as JSON) and your generated audio while it is still kept. If you tell us at [email protected] that you are switching, we keep your account and data available for at least 30 days from that message so you can retrieve them, help you with the export, and then erase them as the privacy policy describes, unless the law requires us to keep something.

If you are a consumer, this section does not apply to you. You give us no indemnity. You remain liable under general law for loss you cause us by breaching this Agreement, and nothing more.

If you are a business customer, you will cover our reasonable, documented losses, damages and legal costs arising from a third-party claim caused by:

• your Input or your Output, including a claim that it infringes someone's intellectual property, privacy, publicity or personality rights;
• a voice you enrolled without the rights required by Section 8.2;
• a recording you uploaded without the consent required by Section 10;
• your breach of the Acceptable Use Policy or of applicable law.

This applies only if we notify you of the claim promptly, let you control the defence and settlement, and do not admit liability or settle without your consent. You may not settle in a way that imposes a non-monetary obligation on us, or an admission of fault by us, without our agreement. We will cooperate at your expense.

Each time you use the Service you confirm that:

• you have the rights needed for us to process your Input and produce Output from it;
• where Input contains, imitates or is attributable to a real person, you hold that person's specific, informed, documented permission (see Sections 8 and 10);
• your use of the Output complies with applicable law, including data-protection, advertising, consumer, telecommunications and AI-transparency law;
• you are not using the Service in breach of sanctions or export-control law, including Regulation (EU) 2021/821.

How we handle personal data is set out in the privacy policy, and the third parties involved are listed at sub-processors.

Where you submit other people's personal data through the Service — an uploaded recording, a customer's voice, text containing personal data — you act as controller and we act as processor. Our data processing addendum governs that processing and forms part of this Agreement where it applies. You confirm you have a lawful basis for each such submission and have given the people concerned the information the law requires.

Where either of us gives the other information that is marked confidential or is obviously confidential, the receiving party will use it only to perform this Agreement, protect it with reasonable care, and not pass it on except to people bound by similar duties. Your API keys and your Input are your confidential information. This obligation lasts for three years after the information is disclosed, and does not apply to information that is public, that the receiving party already had, or that must be disclosed by law. Our published prices, plans and documentation are public and are not confidential.

We will send notices to the email address on your Account, and may also show them in the product. A notice takes effect when it reaches you. If an email to you bounces, we will make a reasonable further attempt to reach you, including in the product — a notice we could not deliver is not treated as received.

Send notices to us at [email protected]. They take effect when we receive them.

We may transfer this Agreement to another entity as part of a reorganisation, merger or sale of the business — including to the company being incorporated to operate Audexum. We will tell you at least 30 days beforehand. If you do not want your contract to move, you may terminate before the transfer takes effect and receive the refund in Section 18. A transfer will never reduce your rights under this Agreement.

You may transfer this Agreement with our written consent, which we will not unreasonably withhold.

Neither of us is liable for a delay or failure caused by something genuinely outside our reasonable control — natural disaster, war, civil unrest, government action, a major internet or power outage, or a denial-of-service attack. This does not excuse payment obligations, does not apply to something we could reasonably have planned for, and does not affect a consumer's statutory rights, including the right to terminate and be refunded if the Service is unavailable for a significant period.

This Agreement is governed by the law of the Republic of Bulgaria, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer. That choice of law does not deprive you of the protection of the mandatory rules of the country where you habitually live — those rules apply to you whatever this Agreement says. You may bring proceedings against us either in Bulgaria or in the courts of the country where you live. We may bring proceedings against you only in the courts of the country where you are domiciled.

If you are a business customer. The courts of Sofia, Bulgaria have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.

Before going to court, please write to [email protected]. We answer complaints and would rather resolve them directly. We do not currently take part in any alternative dispute resolution scheme, and we are not obliged to. Consumers may also contact the Commission for Consumer Protection (Комисия за защита на потребителите) at kzp.bg, or the equivalent consumer authority in their own country.

• Whole agreement. The documents listed in Section 3, plus the refund policy, the AI transparency statement, and the data processing addendum where it applies, are the whole agreement between us. This does not limit your remedies for anything we told you that was untrue.
• Severability. If a provision is unenforceable, the rest stands, and the unenforceable part is read down to the minimum change that makes it valid.
• No waiver. Not enforcing a right straight away does not mean we give it up.
• No partnership. Nothing here creates an agency, partnership or employment relationship.
• Language. These Terms are written in English; that text controls. Translations are for convenience.
• Headings. Headings are for navigation and do not affect meaning.
• Electronic acceptance. Accepting by clicking or by using the Service has the same effect as a signature.